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Terms and Conditions

It is very important that you read the Terms and Conditions carefully before booking your reservation at Dolphinaris.

The total amount of your reservation will be charged to your card when you make the reservation. As the purchaser, you must present the credit card used to book the reservation and photo ID at the time of your dolphin experience in order for the reservation to be valid.

Payments made will be charged in US dollars. Any conversion to another currency will be held under the current exchange rate of your bank. Payment methods: Credit and Debit Cards, Openpay and PayPal.

Changes and Modifications:

All modifications or changes should be made at least 24 hours in advance of the confirmed date of your visit.

To make any changes, please send the confirmation number of your reservation and the new date of the visit by email: and our booking staff will contact you or call our reservation office the following numbers: Toll Free USA: 1 855 203 9863 CAN: 1 855 882 6470 MEX: 800 999 0646

Cancún y Riviera Maya: +52 (998) 881 30 33
Cozumel: +52 (987) 872 90 60

Cancellations:

Please notice there’s not refunds over discounted prices, if you need to change your booking, you must do it at least 24 hours prior to your confirmed booking date (all changes subject to availability).

Six months valid credit for the same or any other Dolphinaris’ experience with the same value will be granted if needed for rescheduling.

To schedule a new date please contact us us at and our booking staff will contact you or call our reservation office the following numbers: Toll Free USA: 1 855 203 9863 CAN: 1 855 882 6470 MEX: 01800 365 7446

To make the refund for canceling a reservation paid on full price, you must do it at least 3 days prior to the confirmed reservation date, with charge of 10% of the total amount.

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Weather Guarantee:

If you want to reschedule your dolphin swim just call us 24 hours in advance and we will reschedule your visit. And if it does not fit your vacation plan your reservation is valid for one year from the date of purchase.

No Shows:

We request our visitors to be at the location at least half an hour before the confirmed schedule for you dolphin swim. In case of no show the charged amount is not refundable.

Special Assistance

Dolphinaris does everything possible for our visitors with special needs are comfortable. However, you must contact our reservations staff before making your purchase, to explain the type of assistance required and ensure that these needs can be met.

Prevention measures about COVID-19

Dolphinaris has implemented the precautions and hygiene measures according to the prevention recommendations established by the Federal Government, the Ministry of Health and local authorities, however, it is important to consider that there is an inherent risk of exposure to the virus called COVID-19 in any public place. It should be noted that the COVID-19 virus is an extremely contagious disease that can cause serious illnesses including death, which is why, by visiting Dolphinaris, you voluntarily and tacitly assume all the risks related to exposure to the COVID virus- 19, defining Tagepa, SAPI. de C.V., and its holding companies and subsidiaries of any contagion liability.

We invite you to comply with the rules imposed within the park, otherwise, Dolphinaris reserves the right, without liability, to request the departure of the guest in order to prevail the health of our guests and collaborators.

Restrictions

Children must be at least 6 years of age to participate in any dolphin program and must be accompanied in the water by a paid adult in the same program. Any guest under the age of 18 must have all release forms signed by a parent/legal guardian. Parents should take into account that their child will be in direct contact with large animals in water that is approximately 3-feet deep.
The minimum age to participate in the Trainer for a Day program (TFD) is 12 years.
The minimum height for all guests is 4 ft. (1.22 m4 ft.) and must be able to swim in order to participate in our programs.
Dolphin Land Experience, Children must be at least 3 years of age and must be accompanied by a parent or guardian. There must be a responsible adult for each child in your group who is under 4 feet tall.
Pregnant women are not allowed to participate in our dolphin programs.
Cameras and other personal items are not allowed in the lagoon areas.
Companions, visitors and non-paying guests are not allowed to enter the lagoon areas.
Service animals are not allowed to enter the lagoon areas.
Weapons including knives are not permitted to be taken into the park.
Smoking is not permitted.

Requirements

Pregnant women are encouraged to participate in our Dry Encounter/Land Experience. Before reserving any of our in-water experiences, please consult your physician for your health and safety.

Dolphinaris provides interactive and secure dolphin programs which require the physical participation of the guest. All participants must be in good health and must be able to understand and follow the instructions of our trainers.

If you have had recent illness, surgery, injury or suffer from any physical limitations, please consult your physician before reserving a dolphin program.