As the best dolphinariums in the world, and in compliance with our international accreditations including the Humane Certify and EAMM, our safety and quality standards are a priority for everyone on the team.
For this reason, we follow the international protocols to combat COVID-19, with the standards dictated by the international Health organizations, FDA, WHO and CDC.
Dolphinaris seeks to offer a safe experience for all of our guests, along with the highest level of customer service so that you don’t have to worry during your visit.
We know that these values are more important than ever today, and we are committed to welcoming you, where everyone feels safe and secure.
Skip the lines at the venue by purchasing your entrance tickets online. This way you will have faster and more direct access to the park facilities.
In order to avoid conglomerations, the park’s access capacity is limited. Organize your visit into groups of maximum 8 people. (60% of capacity)
COVID-19 affects each person in different ways. If you have any symptoms such as fever, dry cough, tiredness, sore throat or head, difficulty breathing, loss of smell / taste or skin rashes, consult your doctor.
Stay informed about local directions by consulting official WHO and government sources.
Upon arrival at the park, a temperature check will be carried out on all our guests, denying access to anyone with a temperature above 38 ° C.
Inside the park you will find designated spaces in different areas that mark a distance 1.5 meters (6 feet) to reduce the risk of contagion.
The indications of the safety and hygiene protocol established by the park’s collaborators must be followed at all times.Use hand sanitizer.Inside the facilities you will find antibacterial gel available. Use it when necessary.
As part of our new standards. collaborators apply strict protocols for cleaning and sanitizing areas, wear protective glasses, gloves and face masks, as well as we will have a reduced capacity for as long as the health authorities deem necessary.
Follow the cleaning protocols to get home. Avoid touching surfaces such as handles, doors or rails, take off your shoes before entering, wash and disinfect the clothes you went out with and constantly clean surfaces and personal items such as keys, cell phone and wallet.
In most cases, COVID-19 disease resolves gradually, maintaining
rest and isolation. We recommend approaching your doctor or calling the nearest COVID-19 service center for specialized guidance.
Follow our team members guidance
Sanitize hands
Follow guidance on social distance
Wash your hands every time you need
Temperature check mandatory
Face masks recommended for non-humid areas
Because in Quintana Roo we continue to make progress and work to reinforce preventive measures to reduce the risk of COVID infection. At Dolphinaris we are under the Protocol of the WTTC (Word Travel & Tourism Council) and complying with the protocols of Quintana Roo estate Tourism sector such as the Certification in Protection and Sanitary Prevention; where the use of the face mask is emphasized.
We will tell you in which activities you will not be able to use the face mask and where you need it.
We take care of providing you with a face mask, with this we guarantee Safe Spaces for our guests to live unforgettable experiences in Dolphinaris.
Help us take care of you by using the face mask in the right way!
By Decree of National and International Authorities, the use of face masks is MANDATORY.
SEDETUR FOR CERTIFICATION (MANDATORY CHARACTER):
It is important that the collaborators who receive Guests know this information and guide them our Guests and provide the face mask, when it does not bring it and also know in which activities THEY COULD NOT USE THE FACE MASK.
Guests classified as a Vulnerable group and / or guests who are within 15 days prior to boarding or travel have had contact with or cared for a person with a suspected or diagnosed case with COVID-19, or who is currently subject to health monitoring by possible exposure to COVID – 19. In addition to those mentioned above, you must have written verification from the treating physician who certifies that you do not have any serious medical condition and that you are able to carry out the activities.
AT ALL TIMES, FACILITIES ARE GIVEN TO OUR GUESTS TO COMPLY WITH PREVENTION MEASURES WITHIN THE FACILITIES.
